## 1.6 The basic steps in a forecasting task

A forecasting task usually involves five basic steps.

- Step 1: Problem definition.
- Often this is the most difficult part of forecasting. Defining the problem carefully requires an understanding of the way the forecasts will be used, who requires the forecasts, and how the forecasting function fits within the organization requiring the forecasts. A forecaster needs to spend time talking to everyone who will be involved in collecting data, maintaining databases, and using the forecasts for future planning.
- Step 2: Gathering information.
- There are always at least two kinds of information required: (a) statistical data, and (b) the accumulated expertise of the people who collect the data and use the forecasts. Often, it will be difficult to obtain enough historical data to be able to fit a good statistical model. In that case, the judgmental forecasting methods of Chapter 4 can be used. Occasionally, old data will be less useful due to structural changes in the system being forecast; then we may choose to use only the most recent data. However, remember that good statistical models will handle evolutionary changes in the system; don’t throw away good data unnecessarily.
- Step 3: Preliminary (exploratory) analysis.
- Always start by graphing the data. Are there consistent patterns? Is there a significant trend? Is seasonality important? Is there evidence of the presence of business cycles? Are there any outliers in the data that need to be explained by those with expert knowledge? How strong are the relationships among the variables available for analysis? Various tools have been developed to help with this analysis. These are discussed in Chapters 2 and 6.
- Step 4: Choosing and fitting models.
- The best model to use depends on the availability of historical data, the strength of relationships between the forecast variable and any explanatory variables, and the way in which the forecasts are to be used. It is common to compare two or three potential models. Each model is itself an artificial construct that is based on a set of assumptions (explicit and implicit) and usually involves one or more parameters which must be estimated using the known historical data. We will discuss regression models (Chapter 5), exponential smoothing methods (Chapter 7), Box-Jenkins ARIMA models (Chapter 8), Dynamic regression models (Chapter 9), Hierarchical forecasting (Chapter 10), and several advanced methods including neural networks and vector autoregression in Chapter 11.
- Step 5: Using and evaluating a forecasting model.
- Once a model has been selected and its parameters estimated, the model is used to make forecasts. The performance of the model can only be properly evaluated after the data for the forecast period have become available. A number of methods have been developed to help in assessing the accuracy of forecasts. There are also organizational issues in using and acting on the forecasts. A brief discussion of some of these issues is given in Chapter 3. When using a forecasting model in practice, numerous practical issues arise such as how to handle missing values and outliers, or how to deal with short time series. These are discussed in Chapter 12.